Delete your Snagom account.

How to request deletion

1. Email support@snagom.com with the subject "Delete my Snagom account". If possible, send it from the email address associated with your account.
2. Include your Snagom username or account email and say that you want your account and associated data deleted. If you cannot access your registered email, explain that in the request.
3. Support will verify account ownership before taking action and confirm the request and its scope. Sending an email does not instantly delete an account. If you do not receive a response, follow up through support.

Never send a password, one-time code, full payment-card number, banking credentials or identity documents by email. Support will explain any additional secure verification that is needed.

Data covered by your request

Deletion covers the account profile and associated personal data we hold, including name, account email, profile information and authentication data. For legacy social accounts, it also covers associated photos, videos, posts, comments, likes and follower relationships that we still hold.

Some records may need to be retained to meet a legal obligation, resolve an outstanding transaction or dispute, or address fraud or security incidents. Where applicable, these can include payment, refund, shipping, tax and audit records. Support will identify any retained data, the reason and the applicable retention period in its response. Account deletion does not erase outstanding financial obligations or automatically issue a refund.

Deletion and retention timing

Following ownership verification and confirmation of your deletion request, your account is scheduled for permanent deletion after 30 days. Completion of deletion across our systems may take up to 90 days. Deleted account information cannot be recovered through the app.

Backup copies may remain after the active-system deletion period until their applicable backup retention expires. Any longer retention required for the exceptions above, including the applicable period for retained backup data, will be explained by support. Retained data is not a reactivated account.

This is a support-operated request process, not an automated deletion or a promise that a new marketplace account feature is already available. You may also contact support to request deletion of particular personal data without closing an account.